The Rooftop Kyzn Kuningan

Venue Rules

Clubs Rules & Regulation 🎾 Terms & Conditions for Playing at The Rooftop KYZN Kuningan ✅ Do (What You Should Do): 1. Arrive on time according to your court booking schedule. Playing time will begin and end as scheduled. 2. Wear appropriate sports attire, including non-marking court shoes. 3. Use proper padel rackets and standard padel balls only. 4. Keep the court area clean before and after your session. 5. Be respectful and play fair, both on and off the court. 6. Report any damage or incidents to the club staff immediately. 7. Ensure you are in good health condition and physically fit to engage in exercise and sports activities. ❌ Don’t (What You Should Not Do): 1. Do not bring food or drinks (except bottled water) into the court area. 2. Do not wear dirty or inappropriate shoes that may damage the court surface. 3. Do not shout, swear, or act aggressively toward other players, staff, or visitors. 4. Smoking and alcohol consumption are strictly prohibited within the club premises. 5. Do not exceed your booked time slot unless permitted by club management. 6. Organizing matches or events without official permission from the club is not allowed. 📝 Additional Notes: 1. The club is not responsible for any lost personal belongings or injuries that may occur during your visit. 2. Any damage that occurs due to customer participation is the full responsibility of the customer. 3. All risks arising from participation are the sole responsibility of the customer. 4. No refund, no cancellation and no rescheduled are allowed. RAIN POLICY In case of heavy rain and affecting our courts, the following rules apply : 1. Before Play: If rain occurs within 30 minutes of court usage and the court is deemed unplayable by kyzn, players are entitled to one (1) free reschedule. 2. During Play: If rain starts between 30 and 45 minutes, reschedule applies 50% from the total booking time . 3. If heavy rain starts after 45 minutes of court usage, no reschedule will be provided. 4. After Reschedule: Each booking is entitled to one (1) rain reschedule only. If heavy rain occurs again during the rescheduled session, no further reschedule or refund will apply, unless approved by KYZN Management under special circumstances. 5. Special case : If Players decide to continue the games / match during the rain, no reschedule will apply. 6. Reschedule Period: Replacement sessions must be used within 14 days from the original date ( subject to court availability ). 7. Decision: KYZN Unit Manager’s decision regarding playability and safety is final. 8. Please contact our front office / receptiont for further reschedule T&C ( +6285281840551)